Reference

Open the terms that shape your account

We spell out how account access, local payments, and device checks work before you move through the lobby, so you know what applies from the first login.

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targed4d Open the terms that shape your account
FAST CONTACTS

Open a terms question with us

When you need a clause checked, we answer through live chat, email, or WhatsApp between 09:00 and 23:00 WIB. Send the email on your account, the date you saw the issue, and the device you used, so we can match the record faster. If your question involves a name change, address correction, or login history, we will point you to the right step and keep the reply in your thread.

Team online

Live chat

Use live chat for a clause check, an account-name mismatch, or a login concern. We answer in Indonesian and English from 09:00 to 23:00 WIB, and the thread stays linked to your request.

Email

Send an email when you want us to check a term, correct a record, or confirm a payment step. Use the address on your account so we can match the file and reply inside the same ticket.

WhatsApp

WhatsApp works well for short questions about eligibility, device access, or identity checks. Share your registered name and the date of the issue, and we can point you to the next step without extra back-and-forth.

DATA AND ACCESS

Switch to the controls we keep

We keep the policy side tight. We only ask for the details needed to run the account, verify a wallet action, and answer a request.

Data handling

We keep account data, payment references, and support history only for running the account and answering you. We do not use those records for unrelated work, and access stays limited to staff who need the file.

Cookies

Cookies help us keep you signed in, remember the device you used, and reduce repeat checks on the same browser. If you clear them, the next visit may ask you to confirm the session again.

Account security

When the login looks new, we may ask for a code, a matching device check, or a fresh password before the session continues. That step protects the account if your phone changes.

Retention

We keep records only as long as needed for account support, payment checks, dispute handling, and legal duties. After that period, the file is removed or anonymised under our internal schedule.

Contact route

For any correction request, write from the email on the account and include the exact detail you want changed. We compare the request with the record we hold before any update is made.

Change requests

If you want a note added, a field corrected, or a record explained, we may ask for one extra proof of control before acting. That keeps the change tied to you, not to an unrelated inbox.

Browse the questions we hear most

These questions explain how our terms work in daily use, including account changes, jurisdiction checks, payment records, and the contact step for corrections. If something in your file changes, we may ask you to confirm control of the account before we act. That includes DANA, OVO, GoPay and QRIS activity, plus any login from a new device. When access or eligibility is discussed, it depends on local law and is available only where local law permits.

They cover account creation, login use, payment handling, device checks, content access, and how we answer requests about your record. They also explain what happens if the details on file do not match the person asking.

They apply from the moment you open an account, send a payment, or use the lobby from a linked device. If you keep using the service after a policy update, the new wording applies to the next session.

Yes. Access and eligibility depend on local law and are available only where local law permits. If a rule changes in your area, we may pause or adjust access until the account meets the current requirement.

Those payment rails sit inside the same account rules. We check the sender name, the reference, and the account status before we confirm a wallet action, so the record stays aligned with the person who opened it.

Send the request from the email on file and name the exact detail you want changed. We may ask for one extra check before we edit the record, especially when the request touches identity or payment data.

We keep account and support records only for the time needed to run the service, settle checks, answer disputes, and meet legal duties. After that, we remove or anonymise the file under our retention schedule.

Reach us through live chat, email, or WhatsApp and quote the clause you want explained. Include your registered email and the date you saw the issue, and we will reply in the same thread.

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