Explore Jurisdiction Rules and Account Access
Our legal position is straightforward: access is available only where local law permits, and the same rule applies to every account request we receive. We collect the details needed to verify your profile, connect wallet activity to the right account, and answer correction or deletion requests
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without asking for extra documents twice. If a payment or login check is needed, we may confirm the name on file, the device used last, or the rail involved, including DANA, OVO, GoPay, or QRIS. That helps us close disputes quickly and keep only the records
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we still need. We do not promise access in every region; eligibility depends on local law, and we will tell you when a request cannot be processed from your location. If you change your contact details, the new record only becomes active after we verify it
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through the current account channel.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.